Privacy Policy
Last Updated: September 10, 2026
This Privacy Policy explains how Smoov It, Inc. (“Smoov,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with smoov.co, our products and services, and related communications (collectively, the “Services”).
This Privacy Policy does not cover Smoov job applicants or employees, or information that is not personal information under applicable law. This Privacy Policy is not a contract and does not create rights or obligations beyond those provided by law.
Our Role
Depending on the context, Smoov may act as a business or controller of personal information, or as a service provider or processor on behalf of a business customer.
This Privacy Policy describes our practices where we determine how and why personal information is processed. It does not describe how a Smoov customer may process personal information in its own systems, or how we process personal information solely on a customer’s behalf under that customer’s instructions. In those cases, the customer’s privacy notice and our agreement with that customer, including any applicable Data Processing Addendum, govern. Requests relating to information we process only on a customer’s behalf should generally be directed to that customer.
Information We Collect
The information we collect depends on how you interact with us.
Information you provide. You may provide:
- contact and professional information, such as name, email address, phone number, company, title, and related business details;
- account information, if you create or are invited to an account;
- information submitted through forms, including demo or inquiry requests;
- event registration, invitation, attendance, and related participation information;
- communications you send to us, including support requests and feedback; and
- billing information needed to process a payment, where applicable.
Information collected automatically. When you use the Services, we and our service providers may collect technical and usage information, such as device and browser type, IP address, general location derived from IP address, pages viewed, referring URLs, and similar log or diagnostic information. We may use cookies and similar technologies to operate, secure, and understand use of the Services.
Information from others. We may receive personal information from customers, hosts, or other participants in connection with professional introductions, events, or related workflows; from publicly available professional sources; and from service providers that support the Services.
How We Use Information
We use personal information to:
- provide, operate, maintain, and improve the Services;
- create and administer accounts;
- respond to inquiries and provide support;
- organize, host, or facilitate events, introductions, and related professional interactions;
- communicate with you about the Services, including service-related and, where permitted, promotional messages;
- process payments;
- protect the security and integrity of the Services;
- comply with law and enforce our agreements; and
- create aggregated or de-identified information that is no longer reasonably identifiable.
How We Disclose Information
We may disclose personal information:
- to service providers that help us operate, host, secure, communicate, analyze, support, or administer the Services;
- to customers, hosts, or other authorized participants where reasonably necessary to carry out a requested introduction, event, or similar workflow;
- to payment processors in connection with billing;
- if required by law, legal process, or to protect rights, safety, or security;
- in connection with a financing, merger, acquisition, or similar corporate transaction; and
- with your direction or consent.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
We do not publish a public list of the specific vendors we use. Business customers may request additional information about relevant service providers as described in our Subprocessors and Service Providers page and any applicable agreement.
Cookies and Similar Technologies
We use cookies and similar technologies as reasonably necessary to operate the Services, remember preferences, maintain security, and understand aggregate usage. You may be able to control cookies through your browser settings. Disabling cookies may affect certain features of the Services.
Your Choices
You may unsubscribe from promotional emails using the link in those emails. You may still receive service-related messages.
Where we send promotional text messages, you may opt out as instructed in those messages. We may still send certain service-related communications where permitted by law.
If you have an account, you may request access to, correction of, or deletion of certain personal information by contacting us at info@smoov.co. We may not be able to fulfill every request, including where information is needed to provide the Services, comply with law, or protect our rights.
Depending on your location, you may have additional rights under applicable privacy law, including rights to know, access, correct, delete, or appeal a denial of a request. You may exercise those rights by contacting us at info@smoov.co. We will not discriminate against you for exercising privacy rights available to you under law.
Retention
We retain personal information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, and enforce our agreements. When retention is no longer reasonably necessary, we delete or de-identify the information, or isolate it from further active use until deletion or de-identification is practicable.
Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International Processing
Smoov is based in the United States. Information may be processed in the United States and in other locations where we or our service providers operate.
Third-Party Sites
The Services may link to third-party websites or services. Their privacy practices are governed by their own policies.
Updates
We may update this Privacy Policy from time to time. We will change the date above when we do. If we make a material change, we will provide additional notice where required by law.
Contact
Smoov It, Inc.
8415 NE 13th Street
Clyde Hill, WA 98004
United States
Email: info@smoov.co